OFFICE POLICES

Appointments

We see patients by appointments only. Same day appointments are usually available for urgent or sudden illness for established patients. If you have any changes to your demographic information (insurance or address) please arrive 15 minutes prior to scheduled time.

 

Same Day Appointments We have a limited number of same day appointments available for sudden illness. Please contact the office by 10:30 am if you wish to be seen same day.

 

Walk-in Appointments We may occasionally be able to accommodate walk in appointments. Patients who walk in may be asked to wait or come back at a later time.

 

Cancellations/Rescheduling All appointments require 24 hour cancellation notice. If we do not receive 24 hour notice prior to cancellation, you will be charged a $25-50 cancellation fee. This fee depends on your appointment type. 

 

Late for Scheduled Appointments We know your schedule is busy and that your time is valuable. We make every effort to keep on schedule. If you have been waiting more than 20 minutes and have not been advised of a delay, please speak to the receptionist to ensure that you have been properly checked in. Patients are seen in schedule order, with few exceptions. Patients arriving more than 10 minutes after their scheduled appointment may be asked to reschedule and may be charged a $25 cancellation fee.

 

Test Results Our office will only contact you if your tests are abnormal. A staff member will contact you if you need to take immediate action regarding your results. If your provider needs to speak to you regarding your results, you will be contacted and be asked to schedule an appointment. We do not print copies of lab results. They can be obtained on the patient portal.

 

Prescriptions and Refills The best time to get a prescription refill is at your appointment. If you need a refill, and your current prescription bottle indicates that you have refills remaining, please contact your pharmacy. All refills require a follow up appointment. Please see our full prescription refill policy.

 

Vaccines We carry limited vaccines. At this time we do not carry vaccines for patients under the age of 7, excluding the influenza vaccine. Please contact the office for specific vaccine requests prior to scheduling appointment.

  

Forms Completion Disability, Insurance Forms, Travel Forms, Release from Work, Prior Authorizations, and other forms are required by all insurance plans or employers. If you require us to complete these forms, there will be a $25 charge in addition to your office visit charge.

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vers 4.11.19